Terms & Conditions

Stak Maker is the brand of Stakmaker Online Shop, a sole proprietorship registered in the Philippines. We make 3D printed items, laser cut and engraved acrylic and wood, vinyl decals, printed stickers, fidget toys, acrylic blanks, NFC keychains and personalized gifts, and we sell digital files.

• Registered trade name: Stakmaker Online Shop
• Owner: Souichi Takahama
• Business address: Makati City, Metro Manila, Philippines
• Messenger: m.me/StakMakerOnline
• Facebook: facebook.com/StakMakerOnline
• Instagram: @stakmaker

At checkout you make an offer to buy the items in your cart. We accept it once your payment is confirmed and we email you an order confirmation. Until then we can decline an order, for example if an item is out of stock, a price was shown in error, or a custom job cannot be made safely.

If we cannot fulfil an order you have paid for, we will tell you and refund the full amount to your original payment method.

Check names, spelling, colors and delivery address before paying. Personalized items are made exactly as you type them in the Personalize Studio. If something looks off, such as a spelling or a low-res logo, we message you before production.

For jobs made from your text, photos or design files:

• You confirm that you own the files, images, logos and text you send, or have the owner’s permission to use them for this order.
• You are responsible for any claim that your design infringes someone else’s copyright, trademark or other rights, and you agree to cover our costs if such a claim is made against us because of your order.
• We may refuse or cancel any job we reasonably believe infringes intellectual property, is illegal, is dangerous (for example weapon parts), or is hateful or offensive. If we cancel a paid job for this reason, we refund you in full.
• You keep ownership of your designs. We use your files only to quote and produce your order. Our Privacy Policy says how long we keep them.
• Handmade and printed items vary slightly. Layer lines on 3D prints, small color differences between screens and materials, and small cutting marks are normal and are not defects.

All prices are in Philippine pesos (₱). Shipping fees are shown at checkout before you pay. The Make Lab gives an instant price for your uploaded file based on material, size, time and quantity.

• The estimate is not a final price. We confirm the exact price with you before you pay. Nothing is added later.
• Some jobs are flagged for review, for example very large, unusual or complex files. We check the file and send you a confirmed price, with a PayMongo payment link, before you pay anything. You are free to decline it.
• If we find a problem after payment that makes the file impossible to produce as quoted, we will contact you to agree on a fix or refund you in full.

Payments are processed by PayMongo, a licensed payment provider, on its secure checkout page. You can pay with Maya, QR Ph or ShopeePay. We never see or store your full card details.

Your order goes into production only after payment is confirmed. For large custom or bulk orders, we may agree in the quote to start on a downpayment, with the balance due before delivery or pickup. Receipts are issued under our registered business name, Stakmaker Online Shop.

Each item is made or packed after you pay. Typical production times are on our Shipping & Pickup page and product pages. They are estimates, not guarantees. If your order will take longer, we will tell you, and you can wait or cancel for a full refund if production has not started.

We ship across the Philippines by courier and offer local pickup by appointment. Fees, delivery times and lost or damaged parcels are covered on our Shipping & Pickup page.

Our Returns & Refunds policy explains when you can return an item or get a refund. Personalized and made-to-order items can be returned only if they are defective or we made a mistake.

When you buy or download a digital file (for example an STL, SVG or PDF) from our downloads page or shop, you get a personal, non-commercial license to use it, unless the product page states a different license.

• You may print, cut or make the design for yourself or as a gift.
• You may not sell, share, upload or redistribute the file itself, original or modified.
• You may not sell physical items made from the file unless the product page allows commercial use.
• We keep ownership of the design. Free files follow the same license unless stated otherwise.

You are responsible for keeping your password safe and for activity under your account. Tell us right away if you think someone else has used it. We may suspend accounts used for fraud, abuse or attempts to break the website.

To the extent Philippine law allows, our total liability for any claim about an order is limited to the amount you paid for that order. We are not liable for indirect losses, such as lost profits or missed events, caused by delays or defects.

Nothing in these terms limits your rights as a consumer under the Consumer Act of the Philippines (Republic Act No. 7394) or any other law that cannot be waived by agreement.

Under the Internet Transactions Act of 2023 (Republic Act No. 11967), we disclose who we are and how to reach us in “Who we are” above.

If you have a problem with an order, message us on Messenger with your order number. We reply within 2 business days and aim to resolve complaints within 7 business days. If we cannot resolve your complaint, you may contact the Department of Trade and Industry (DTI) through its consumer complaint channels at dti.gov.ph.

We may update these terms. The version on this page when you place your order applies to that order. The date at the top shows when they last changed.

These terms are governed by the laws of the Republic of the Philippines. Any dispute will be handled by the proper courts of the Philippines, without affecting your right to file a complaint with a government agency.