How to order from Stak Maker

Pick the right way to order

You want	Order here	How the price works
A ready-made item, like fidget toys, acrylic blanks or the wick centering tool	Shop	Fixed price at checkout
A gift with a name on it	Personalize or the product page	Fixed price; name keychains from ₱70
Your own file, design or photo made	Make Lab	Instant estimate, then an exact quote; from ₱150 per 3D or laser job, ₱120 per vinyl or sticker job
30 or more pieces for an event or company	Souvenirs and bulk orders	Quoted per order, with a mock-up first
Something else, or not sure	Messenger	Tell us the idea and we reply with options and a price

Order from the shop

1. Open the shop and pick an item.
2. Choose the options, such as size, color or design.
3. If the item can be personalized, type the name or link and check the live preview.
4. Add it to the cart and proceed to checkout.
5. Choose delivery or free pickup in Makati, then pay securely through PayMongo.

Every personalized item follows one rule. We make it exactly as you type it. If something looks off, we’ll message you before production. So check each name and spelling before you pay.

Put a name on a gift

The Personalize page starts with the name. Type it once and see it in a live preview, then pick the item: a name keychain, a bag and tumbler name tag, an ornament, a desk name plate and more.

A 3D printed name keychain is ₱70 for up to 6 characters, plus ₱5 for each extra character, up to 14.

Have your own file? Use the Make Lab

1. Upload your file to the Make Lab, up to 50 MB each. STL, OBJ or 3MF for 3D printing. SVG, DXF, PDF or AI for laser and vinyl. JPG, PNG or WEBP for engraving and stickers.
2. See it in 3D and get an instant estimate. Switch the material and the estimate updates.
3. Tap “Get my exact quote” and send your details.
4. Our maker checks the file and messages you the exact price. You also get it by email, with a secure pay link.
5. Nothing is charged until you accept. Production starts once payment is confirmed.

The estimate is on the safe side. Custom 3D printing and laser jobs start at ₱150, and vinyl and sticker jobs at ₱120. File not ready? See how to prepare your file.

Ordering 30 or more?

For debuts, weddings, christenings, schools and companies, start at souvenirs and bulk orders. Batches usually start at about 30 pieces, and each piece can carry its own name.

1. Send the occasion, quantity and date with the form or on Messenger. Paste the guest list if you have one.
2. We send a mock-up and a price. Big runs get a sample first.
3. You approve, then we make everything.
4. Pick up in Makati, or we deliver nationwide.

Bulk timing is quoted per order, so tell us your event date when you ask. Large orders can start on a downpayment, with the balance due before delivery or pickup. Companies can pay by bank transfer or purchase order.

Payment

You pay online through PayMongo, a licensed payment provider: Maya, QR Ph or ShopeePay. You pay on PayMongo’s secure page, so we never see your card or e-wallet login. There is no cash on delivery on the website.

Make Lab and bulk orders are paid by a secure pay link once you accept the price. Official receipts are issued under our registered name, Stakmaker Online Shop.

How long it takes

What you ordered	Production time
Ready-made items	Ships in 1 to 2 business days
Personalized and made-to-order items	Made in 2 to 4 business days
Very large Make Lab jobs	Ready date shown with your price
Bulk and event orders	Quoted per order

Shipping fees and courier time

Delivery area	Shipping fee	Courier time
Metro Manila	₱120	1 to 3 days
Rest of Luzon	₱180	2 to 5 days
Visayas and Mindanao	₱220	3 to 7 days
Orders over ₱1,500	Free	Same as your area
Pickup in Makati	Free	By appointment when ready

Add production time and courier time for your arrival estimate. Business days are Monday to Friday, excluding public holidays. Need it by a date? Message us before you order.

We ship by J&T Express and LBC. In Metro Manila, same-day delivery by Lalamove or Grab can be arranged on request, with the rider fee paid by you. Full details are on shipping and pickup.

Pickup in Makati

Choose free pickup in Makati at checkout. We are a workshop, not a walk-in store, so pickup is by appointment only.

When your order is ready, we message you to set a time and share the exact address. Please bring your order number.

Track your order

We email your tracking number as soon as the courier has your parcel. You can also check the status on track order with your order number and checkout email, or in your account.

Cancellations, returns and refunds

• Changed your mind early? For a paid order still in Received, before production starts, request a refund from your account.
• Broken, defective or wrong item? Tell us within 7 days of delivery, with photos. We replace, fix or refund it.
• Personalized items can’t be returned for a change of mind or your own ordering mistake.
• Refunds go back to your original payment method in 7 to 14 business days.

Read the full returns and refunds policy.

How to order FAQ

How do I order from Stak Maker?

Pick an item in the shop, personalize it if needed, check the preview and pay at checkout. For your own file, upload it to the Make Lab for an instant estimate and an exact quote. For 30 or more pieces, ask for a bulk quote. Or message us on Messenger.

Is Stak Maker legit?

Stak Maker is run by Stakmaker Online Shop, a sole proprietorship in Makati City registered with the Bureau of Internal Revenue. We issue official receipts, and payments go through PayMongo, a licensed payment provider. See about Stak Maker.

How do I pay?

Online through PayMongo: Maya, QR Ph or ShopeePay. Shop orders are paid at checkout. Make Lab and bulk orders are paid by a secure pay link after you accept the price. There is no cash on delivery on the website.

Can I pick up my order?

Yes. Choose free pickup in Makati at checkout. Pickup is by appointment only: we message you when it’s ready to set a time and share the address.

How long does my order take?

Ready-made items ship in 1 to 2 business days. Personalized and made-to-order items are made in 2 to 4 business days. Then add courier time: 1 to 3 days in Metro Manila, 2 to 5 in the rest of Luzon, 3 to 7 in Visayas and Mindanao.

Can I see my design before you make it?

Yes. Personalized items show a live preview, Make Lab files open in 3D, and bulk orders get a mock-up first. We make it exactly as you type it. If something looks off, we’ll message you before production.

Can I get an official receipt for my company?

Yes, under our registered name, Stakmaker Online Shop. Message us the company name and address to put on it.