Returns & Refunds

We check every order before it leaves our workshop, but mistakes and shipping damage can happen. If your item arrives broken, defective, or different from what you ordered, tell us within 7 days of delivery. We will replace it, fix it, or refund you. Please send:

• Your order number
• Clear photos or a short video showing the problem
• A photo of the parcel and shipping label if the box was damaged

An unboxing video is the best proof of shipping damage, so we recommend recording one when you open your parcel.

Items made specially for you, such as name keychains, engraved gifts, custom stickers and Make Lab jobs, cannot be returned because you changed your mind or ordered the wrong size, color or spelling. We will still replace or refund them if:

• The item is defective or damaged on arrival
• We made a mistake, for example a typo that was not in your order, the wrong color, or the wrong material
• The item is clearly different from the preview or quote you approved

Digital files cannot be refunded once downloaded, because they cannot be returned. If a file you bought is broken, corrupted, or does not open in common software, message us on Messenger. We will first try to fix it or send a working version. If we cannot fix it, we will refund you in full.

If the problem is our fault, such as a defect, damage in transit or a wrong item, we pay for return shipping, or send a replacement without asking for the original back when that makes more sense.

Approved refunds go back to your original payment method through PayMongo, whichever you used (Maya, QR Ph or ShopeePay). Refunds usually reach you in 7 to 14 business days after we approve them, depending on your bank or e-wallet.

Shipping fees are refunded when the whole order is refunded because of our mistake.

This policy does not limit your rights under the Consumer Act of the Philippines (Republic Act No. 7394). If you are not satisfied with how we handled your request, see the complaints section of our Terms & Conditions.